1. Purpose
This Service Level Agreement (“SLA”) sets out the service standards, performance commitments,
and
responsibilities of Paymint (“the Platform”). It applies to all customers equally and
covers the
availability, support, and resolution processes for services offered on the Platform.
13. Entire Agreement
This SLA forms part of the Paymint Terms of Service and supersedes any prior commitments
regarding service levels.
14. Cookie Policy
What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They allow us
to recognise your browser, remember your preferences, and improve your experience.
Cookies can be:
- First-party cookies – set by the website you visit (Paymint).
- Third-party cookies – set by other providers to deliver services such
as hosting or
load balancing.
Types of Cookies We Use
Essential Cookies
These cookies are strictly necessary for the operation of our website and cannot be switched
off. Without them, services such as account login and secure navigation cannot be provided.
- SESSION (Paymint) – Maintains your session when logged in. Expires
at end of
browser session.
Functional Cookies
These cookies enable enhanced functionality such as load balancing or security features. They
may be set by us or by service providers whose services we use.
- AWSALB (Paymint) – Load balancing cookie set by Amazon Web
Services to
distribute traffic across servers. Expires after 7 days.
- AWSALBCORS (Paymint) – Companion cookie for AWS load balancing to
ensure cross-origin resource sharing works correctly. Expires after 7 days.
Cookies We Do Not Use
At present, Paymint does not use cookies for advertising, analytics, or personalisation.
If
this changes, we will update this Policy and request consent through our cookie banner
before
such cookies are set.
If we introduce analytics, advertising, or personalization cookies in the future, we will
update
this Policy and seek your consent before such cookies are placed on your device.
Legal Basis for Using Cookies
- Essential cookies are processed under our legitimate interest to provide secure and
functional services.
- Non-essential cookies (such as analytics or advertising, if ever introduced) require
your prior consent under the EU ePrivacy Directive and GDPR.
Your Choices and Controls
On your first visit, our Cookie Consent Manager allows you to accept or reject non-essential
cookies. You can also adjust your cookie preferences at any time by:
- Revisiting the Cookie Consent Manager on our website, or
- Changing your browser settings (instructions are typically found in the “Help” section
of your browser).
If you choose to disable cookies, you may still use our website, but some features may not
function properly.
Retention of Cookies
Cookies are stored for varying periods depending on their purpose:
- Session cookies (e.g., SESSION) expire when you close your browser.
- Functional cookies (e.g., AWSALB, AWSALBCORS) typically expire within 7
days
unless deleted earlier.
Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use,
legal requirements, or operational needs. The effective date at the top of this page
indicates
when it was last updated.
Where required by law, this Policy will be made available in additional EU/EEA languages to
ensure transparency and compliance with local requirements.
Contact Us
If you have any questions about this Cookie Policy or our use of cookies, please contact:
Privacy Officer
Email: support@paymint.locker
